![]() If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. If Windows is open, click Start and then Shutdown. Use the following steps to perform a hard reset on a computer: ![]() Decreasing stored power is sometimes referred to as a "Hard Reset". Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. In the meantime, let's try these steps here: Have you tried to re-sync the keyboard and the mouse? To provide you with an accurate solution, I'll need a few more details:Īre you having two different dongles or Is it single dongle for both keyboard and mouse? I take it as a privilege to share this platform with you. You are a valued HP customer and it is paramount to assist you here. ![]() Splendid effort and fabulous description of the issue before posting. No worries, I'll be glad to help you with this. For engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the wireless keyboard not working. ![]()
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